{"id":16,"date":"2026-09-12T17:50:15","date_gmt":"2026-09-12T17:50:15","guid":{"rendered":"https:\/\/goldsmartai.com\/?page_id=16"},"modified":"2026-09-12T17:55:04","modified_gmt":"2026-09-12T17:55:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/goldsmartai.com\/en\/refund-policy\/","title":{"rendered":"Refund &#038; Cancellation Policy"},"content":{"rendered":"<h2>Gold Smart AI Refund &#038; Cancellation Policy<\/h2>\n<p>This policy applies to Gold Smart AI website membership purchases.<\/p>\n<h3>Refund Request Window<\/h3>\n<p>Refund requests must be submitted within 7 calendar days of the successful payment date.<\/p>\n<h3>Eligible Refund Cases<\/h3>\n<ul>\n<li>Duplicate payment or duplicate charge for the same membership period.<\/li>\n<li>Payment was successful but the membership cannot be activated or accessed because of a Gold Smart AI system issue, and our support team cannot resolve the issue within 3 business days after receiving the required information.<\/li>\n<li>An accidental purchase may be reviewed if the paid membership features have not been materially used.<\/li>\n<\/ul>\n<h3>Non-Refundable Cases<\/h3>\n<ul>\n<li>The membership has already been materially used or the paid features have been accessed.<\/li>\n<li>A request is submitted more than 7 calendar days after payment, except where required by applicable law.<\/li>\n<li>A customer changes their mind after using the service.<\/li>\n<li>Unused time remaining in an already active billing period is not refunded on a prorated basis.<\/li>\n<\/ul>\n<h3>Cancellation<\/h3>\n<p>Cancellation stops the next renewal. Access remains active until the end of the current paid membership period. Cancellation does not automatically create a refund for the current period.<\/p>\n<h3>Approved Refunds<\/h3>\n<p>Approved refunds are returned to the original payment method where supported. Processing time may vary by payment provider or bank and can take approximately 5\u201314 business days after approval.<\/p>\n<h3>How to Request a Refund<\/h3>\n<p>Email <a href=\"mailto:support@goldsmartai.com\">support@goldsmartai.com<\/a> and include your Gold Smart AI account email, order or payment reference, payment date, and a short explanation of the request.<\/p>\n<p>Gold Smart AI may request reasonable information needed to verify the transaction and account status. Do not send passwords, OTP codes, wallet seed phrases, or private keys.<\/p>","protected":false},"excerpt":{"rendered":"<p>Gold Smart AI Refund &#038; Cancellation Policy This policy applies to Gold Smart AI website membership purchases. Refund Request Window Refund requests must be submitted within 7 calendar days of the successful payment date. Eligible Refund Cases Duplicate payment or duplicate charge for the same membership period. Payment was successful but the membership cannot be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hero_heading":"","hero_subheading":"","footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":1,"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":44,"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/44"}],"wp:attachment":[{"href":"https:\/\/goldsmartai.com\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}