Membership & App Access
Include your registered Gold Smart AI email, current plan shown in the app, and a short description of the access issue.
SUPPORT CENTER
One support path for membership, website purchases, and affiliate access.
Use the support channel below for account access, membership activation, website payments, affiliate questions, or account-deletion assistance.
OFFICIAL SUPPORT
support@goldsmartai.com
WhatsApp / Telepon: +62 823-3348-9034
Alamat usaha: Perumahan Puspa Garden CG/25, Kedungkendo, Candi, Sidoarjo, Jawa Timur 61271, Indonesia.
For security, use the email registered to your Gold Smart AI account whenever the request concerns membership or account access.
HOW WE ROUTE REQUESTS
Send the right information once.
Clear details make account and payment checks faster without asking customers to send sensitive credentials.
Website Payment
Include the registered email, WooCommerce order number, payment method, and payment status. Never send card credentials or private wallet keys.
Affiliate Support
Include your affiliate account email and the relevant referral, commission, or payout reference visible in your dashboard.
Account Deletion
Use the registered account email and follow the dedicated deletion page. Google Play subscription cancellation remains separate from account deletion.
SECURITY
Support will never ask for secrets that should remain secret.
Do not send passwords, OTP codes, card numbers, payment API keys, API secrets, seed phrases, private keys, or USDT wallet private keys through support email.
Safe to sendAccount email, order ID, transaction reference, screenshot of non-sensitive status
Do not sendPassword, OTP, API secret, card credentials, private wallet key