Gold Smart AI Refund & Cancellation Policy
This policy applies to Gold Smart AI website membership purchases.
Refund Request Window
Refund requests must be submitted within 7 calendar days of the successful payment date.
Eligible Refund Cases
- Duplicate payment or duplicate charge for the same membership period.
- Payment was successful but the membership cannot be activated or accessed because of a Gold Smart AI system issue, and our support team cannot resolve the issue within 3 business days after receiving the required information.
- An accidental purchase may be reviewed if the paid membership features have not been materially used.
Non-Refundable Cases
- The membership has already been materially used or the paid features have been accessed.
- A request is submitted more than 7 calendar days after payment, except where required by applicable law.
- A customer changes their mind after using the service.
- Unused time remaining in an already active billing period is not refunded on a prorated basis.
Cancellation
Cancellation stops the next renewal. Access remains active until the end of the current paid membership period. Cancellation does not automatically create a refund for the current period.
Approved Refunds
Approved refunds are returned to the original payment method where supported. Processing time may vary by payment provider or bank and can take approximately 5–14 business days after approval.
How to Request a Refund
Email support@goldsmartai.com and include your Gold Smart AI account email, order or payment reference, payment date, and a short explanation of the request.
Gold Smart AI may request reasonable information needed to verify the transaction and account status. Do not send passwords, OTP codes, wallet seed phrases, or private keys.